By Lavrans Lovlie. Why business cases cost organisations billions. Most organisations assure the viability of an initiative by building a business case that has to meet certain targets, such as return on investment (ROI), or an industry specific measure such as average revenue per user (ARPU). Ultimately, a business case is supposed to offer management […]
Read MorePilot or perish, part 2.
By Lavrans Lovlie. Designers bring ideas to life and are able to convince organisations to build services that their customers will love, but fail to communicate how these will bring value to business. At the same time, businesses spend millions to communicate their ideas through business cases that fail to convince customers. Neither beautiful designs […]
Read MoreHow to cut through complexity to create a cohesive strategy.
By Lavrans Lovlie. When the hospital region of Vestfold and Telemark in Norway set out to create a new strategy for re-habilitation services, they faced a daunting organizational challenge: How to capture and understand user needs, and form a coherent view of opportunities, for a handful of hospital and local councils spread over a large […]
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