In service design, it’s pilot or perish.

By Lavrans Lovlie.  Why business cases cost organisations billions. Most organisations assure the viability of an initiative by building a business case that has to meet certain targets, such as return on investment (ROI), or an industry specific measure such as average revenue per user (ARPU). Ultimately, a business case is supposed to offer management … Continue reading In service design, it’s pilot or perish.